Cancellation & Refund Policy
This policy explains cancellation windows, refunds, supplier and DMC terms, blackout dates, and mandatory fees before booking.
1. Cancellation Windows and Fees
Free cancellation up to 30 days before start. 29–15 days: 30% fee. 14–7 days: 60% fee. Less than 7 days or no-show: non-refundable. Mandatory fees may include supplier penalties, DMC fees, and administrative charges, deducted from refunds. All fees are disclosed before booking.
2. Refund Eligibility
Refunds to original payment method within 14 days of approved cancellation. Amounts depend on cancellation window and supplier/DMC penalties. Non-refundable deposits and third-party fees are not refunded. If we cancel for reasons within our control, you receive a full refund.
3. Supplier, DMC and Blackout Dates
Third-party suppliers and destination management companies (DMCs) may have stricter cancellation terms. Blackout dates (public holidays, peak seasons, special events) are non-refundable and shown on the booking page and confirmation. By booking, you accept these terms.
4. How to Cancel
Email contact@glyphnuova.com with your booking reference. We will confirm receipt and process your request.
5. Complaints and Dispute Resolution
Contact us first at contact@glyphnuova.com or +380 732 075 7336. We aim to resolve within 30 days. If unresolved, you may use pre-trial dispute resolution as provided by Law of Ukraine 'On Electronic Commerce' No. 675-VIII dated 03.09.2015.