Terms of Service

1. Operator and scope

These Terms govern use of glyphnuova.com (the "Site") and requests for travel-design services. Operator: glyphnuova.com, PE, EDRPOU 86312082, Business Center 'Leonardo', 2A Baseina Street, Kyiv, 01004, Ukraine; contact@glyphnuova.com; +380 732 075 7336. In line with the Law of Ukraine 'On Electronic Commerce' No. 675-VIII dated 03.09.2015, the operator's full name, location, email and registration number are displayed on the Site.

2. Requests, proposals, booking

A Site request is an invitation to receive a proposal, not a binding order. Proposals are valid 14 calendar days from issue unless stated otherwise. A booking is confirmed only after we receive your acceptance and the agreed deposit under a signed individual agreement. We may decline requests if information is missing or performance would be unlawful.

3. Prices, availability and changes

Prices and availability on the Site are indicative and may change due to supplier rates, currency fluctuations, taxes or schedule changes. We notify you before confirming your booking. You may accept the change or cancel without charge.

4. Complaints and disputes

Email contact@glyphnuova.com with your booking reference and details to file a complaint. We acknowledge within 3 business days and respond substantively within 30 calendar days. Under the Law of Ukraine 'On Electronic Commerce' No. 675-VIII dated 03.09.2015, we inform you about the procedure for filing and resolving complaints, including pre-trial dispute resolution, available before any court proceedings.

5. Limitation of liability

To the extent permitted by law, we are not liable for indirect losses, loss of profit, or events beyond our reasonable control. Our total liability for a booking is limited to the amount you paid us for that booking. Nothing limits your consumer rights under Ukrainian law.

6. Cookies

We request prior consent before storing cookies or similar technologies, per the Law of Ukraine 'On Electronic Communications' No. 1089-IX dated 16.12.2020. You may withdraw consent or opt out at any time via cookie settings.

7. Request a service

By submitting, you accept these Terms and our Privacy Policy.

8. Operator details